Legal

Privacy Policy

Last updated: 3 August 2026

Who we are

This website is operated by UrbanLoft Design Studio ("we", "us", "our"), providing architectural design, loft conversion and house extension services across London. If you have any questions about this policy or how your data is handled, contact us at bvk245@gmail.com or +44 7599 075284.

What information we collect

When you submit an enquiry through our quote form, we collect:

• Your name
• Phone number
• Email address
• The project type you select
• Any details you choose to share in the message field

We also automatically collect standard technical information when you visit the site, such as your approximate location, device type, and how you arrived at the page (for example, via a Google search or an advert), through analytics and advertising tools described below.

How we use your information

• To respond to your enquiry and provide a quote
• To contact you about your project by phone, email, or WhatsApp
• To understand how visitors use this site and improve it
• To measure the effectiveness of our advertising

We do not sell your personal information to third parties.

Where your information is stored

Form submissions are processed and stored by Netlify, our website hosting provider, acting as a data processor on our behalf. You can review Netlify's own privacy practices at netlify.com/privacy.

Cookies and tracking

This site may use Google Analytics and Google Ads to measure site traffic and advertising performance. These services use cookies to distinguish visitors and track how ads perform. You can control or delete cookies through your browser settings, and opt out of personalised Google advertising at adssettings.google.com.

[If a cookie consent banner is added to the live site, update this section to match how consent is actually collected.]

How long we keep your information

We retain enquiry details for as long as reasonably necessary to respond to your enquiry and, where a project proceeds, for the duration of our working relationship plus a reasonable period afterwards for accounting and legal purposes. [Confirm a specific retention period, e.g. 24 months from last contact, and update this section.]

Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you
• Ask us to correct inaccurate data
• Ask us to delete your data
• Object to how we use your data
• Complain to the Information Commissioner's Office (ICO) if you believe your data has been mishandled

To exercise any of these rights, contact us at bvk245@gmail.com.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date at the top.